Last Friday our car's check engine light decided to come on. So Saturday morning, right when they opened at 8am, we took it in to Toyota (after calling and making an appointment) to figure out what was wrong. They told us it would cost $98 to diagnose the problem.
Eight hours later, at 4pm, they called Jarom's phone. He tells them that we are in fact STILL in the lobby, so they can just come talk to us.
Yes. We waited there, with no word on our car, for EIGHT HOURS. We ate all of their free fruit, had a bunch of their water bottles, used their bathrooms multiple times, drank their hot chocolate and apple cider, and finally just walked across the street to Walmart at 3 to get a sandwich. At 4 they were done. We had almost outlasted them.
A new guy came out to talk to us from the one we talked to in the morning. He told us that they had to order the part and it would be in next week. He then asked us if anyone had offered to give us a ride anywhere.
Nope....
He grumbled and complained a bit, apologized to us and said he wished he had been the one to talk to us in the morning. And THEN he said he would have a car waiting for us to take and drive, COMPLETELY FREE, while our car got worked on.
I'm okay with that!
So today was the day. We brought it in this morning, and they pulled up with a brand new RAV4 for us to drive, for as long as we needed it today. Look how pretty it is.
So I had fun driving it around to work and stuff. And remember that $98 diagnostic fee?!?!? NEVER CHARGED TO US! YES!!!
I have to say, sometimes a bit of inconvenience and bad customer service can really pay off!
Eight hours later, at 4pm, they called Jarom's phone. He tells them that we are in fact STILL in the lobby, so they can just come talk to us.
Yes. We waited there, with no word on our car, for EIGHT HOURS. We ate all of their free fruit, had a bunch of their water bottles, used their bathrooms multiple times, drank their hot chocolate and apple cider, and finally just walked across the street to Walmart at 3 to get a sandwich. At 4 they were done. We had almost outlasted them.
A new guy came out to talk to us from the one we talked to in the morning. He told us that they had to order the part and it would be in next week. He then asked us if anyone had offered to give us a ride anywhere.
Nope....
He grumbled and complained a bit, apologized to us and said he wished he had been the one to talk to us in the morning. And THEN he said he would have a car waiting for us to take and drive, COMPLETELY FREE, while our car got worked on.
I'm okay with that!
So today was the day. We brought it in this morning, and they pulled up with a brand new RAV4 for us to drive, for as long as we needed it today. Look how pretty it is.
So I had fun driving it around to work and stuff. And remember that $98 diagnostic fee?!?!? NEVER CHARGED TO US! YES!!!
I have to say, sometimes a bit of inconvenience and bad customer service can really pay off!
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