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Work #1


Alright, here is my first fun work story, though it's not very long. First of all, I work for BYU Independent Study. We have students in our classes all over the world, but especially all over the US. Anyways, all of our classes (well, 99% of them) have a final exam that is mandatory to pass in order to pass the class. This final must be mailed through the mail to a proctor or testing center for the student to take it. We never email or fax them, we HAVE to mail them. We can even use FEDEX so it gets there the next day!


Ok, so this older lady called in the other day. She was taking a course and had ordered her final a few days before. It was going up to Idaho I believe. It wasn't there yet, and she was furious. She very clearly stated that USPS never takes that long and so it is our fault. I tried to explain to her that USPS had given us a a guarantee timeline of two weeks, so that was the only thing we could give her. Our test packages are much larger than a regular letter, so they typically take longer than just a couple days. This did not satisfy her, and she then proceeded to tell me that she could walk here faster than that. I encouraged her to do so, but that still wouldn't change the status of her test. She didn't think that was very funny. So here is an FYI, if you are ever angry because something hasn't arrived that is coming through the mail, try calling the mailing company (probably USPS) because they are the only ones who are responsible for it. The company that shipped it has to rely on them just as much as you do. So if you feel like yelling at someone, at least do it to the right company!

Comments

Unknown said…
ha! I like your response that she should walk to Provo. That's funny. I wonder if she got USPS confused with UPS.
May 15, 2008 at 10:45 AM
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